Financial & Refund Policy
Financial & Refund Policy (Detailed Version)
Dr. Mayur Clinic, Healthcare Consultancy
Complete Transparency in Pricing
Before any service is initiated, the clinic provides a comprehensive and itemised estimate of all costs involved. This includes:
- Consultation fees
- Procedure charges
- Medication or consumable charges
- Follow-up costs (where applicable)
- Optional or add-on services
Patients are strongly encouraged to:
- Ask detailed questions
- Seek clarifications
- Discuss mode of payment
- Understand instalment options (if offered)
This ensures that all financial commitments are clearly understood before payment is made.
Payment as Confirmation of Consent
Once a payment is processed — whether in full, partial, or installment form — it is considered:
- A formal consent to proceed with the chosen service
- An acknowledgement that the patient has reviewed and understood the financial structure
- Acceptance of the clinic’s policies, terms, and conditions
- This protects both patient and clinic by ensuring mutual clarity.
Refunds, Discounts & Financial Modifications (First 24 Hours Only)
We understand that patients may occasionally change their mind. Therefore, any request related to:
- Refunds
- Discounts
- Billing corrections
- Changes in financial commitments
- Upgrades or downgrades of packages must be raised within 24 hours of the payment.
During this window, the clinic’s billing department will:
- Review the request
- Verify documentation
- Process an outcome as per internal guidelines
After review, the patient will be informed of the decision.
Policy After 48 Hours
After completion of the initial 48-hour period, no refund or financial modification can be processed. This includes situations where:
- The patient decides not to proceed with the treatment
- The patient is unable to attend or reschedule
- The patient has personal or medical reasons for discontinuing
- Preferences or circumstances change
This timeframe ensures that the clinic can effectively allocate resources, maintain scheduling integrity, and
ensure operational efficiency.
Reserved Appointments & Non-Attendance
All advance bookings are treated as confirmed appointments. Once a patient has paid for a service, the clinic:
- Reserves the agreed slot
- Allocates staff and medical resources
- Keeps consumables ready
- Prepares the treatment room or equipment
If the patient:
- Fails to attend the appointment
- Arrives significantly late
- Cancels at short notice
- Chooses not to undergo the procedure then the advance payment remains fully valid and non-refundable.
This is because significant time, preparation, staffing, and resources are blocked exclusively for that
appointment.
Zero Refund Policy (With Discretion Clause)
While the clinic’s financial policy is fundamentally based on non-refundability, we understand that exceptional circumstances may arise. Therefore:
- All refund-related decisions
- All exceptions
- All special considerations are made solely at the discretion of the management of Dr. Mayur Clinic, Healthcare Consultancy.
This allows the clinic to assess genuine situations compassionately, while still maintaining fairness
and accountability.
Agreement & Acknowledgement
By making any payment — through UPI, card, cash, bank transfer, or any other approved method — the patient confirms that they:
- Have read and understood this Financial & Refund Policy
- Agree to abide by all terms and conditions
- Accept the clinic’s non-refundability structure
- Understand the 24-hour review window
- Acknowledge the discretion clause for exceptional cases
This protects the patient’s rights and ensures transparency.
For Support or Clarifications
Patients are welcome to reach out before making a payment.
Our billing team will gladly assist with queries regarding:
- Breakdown of fees
- Instalment structures
- Payment modes
- Applicable taxes
- Package inclusions